FQAs

How can I contact getexpressit

you can email us at thestore@getexpressit.com

Do you ship worldwide?

yes

where do you ship from? 

We ship from Hong Kong.

As we aim to process orders as fast as possible you most requested any changes/cancellations within 12 hours of ordering. All requests after this denied. Your order can be returned for a full refund after it is received.

what payment method do you accept?

We accept all major credit cards C visa, Mastercard, AMEX) and PayPal payments 

when will my order be processed?

All orders are handled and shipped out from out warehouse. Please allow extra time for your order to be processed during holidays and sale season we process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

what if I don’t receive my order?

if you don’t receive your order within 30 days after shipping. You are eligible for a full refund. 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US dollars. Which means you may be liable to pay for duties and taxes once you receive your order. Import taxes. Duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. Me are not responsible for delays caused by us. We are not responsible unfor delays caused by the customs department in your country. For further details of changes. Please contact your local customs office

How do I return an item?

please contact us at thestore@getexpreeit.com 

what if the item(s) I received are defective/incorrect/ damaged?

please contact us if you have received merited that. Is incomplete, missing, and/or defective. Please include your order number. Photographs of the item(s) and all related references upon receiving your package me will do our very best to resolve your case as soon as possible. 

when will I receive my refund?

all refunds will be credited to your original from of payment, if paid by credit or debit card. Refunds will be sent to the card-issuing barge with when the credit will be posted to your account. If you haven’t received a credit for your return yet. Here’s the what to do: contact the bank/credit card company. It may the same time before the refund is posted to your account.